SMUAA's Commitment

SMUAA pledges to provide the highest service standards to our members. 
As such, please find our response time to the following:

1. Email enquiries to  for Membership and The Alcove Booking.
Queries to be replied within 3 working days

2. Calls to phone line +65 8168 5981
Available on weekdays between 10AM - 7PM
 *Missed calls will be followed up on within 1 working day

3. Walk-in enquiries
Available on weekdays between 10AM - 7PM 

4. Membership processing time
15 working days during off-peak
4 working weeks during peak periods*

5. Membership package collection
Available weekdays, 10AM - 12 Midnight


* Peak periods are during July, August, October.


Last updated 24 July 2019.