FREQUENTLY ASKED QUESTIONS

 

1. How do I apply for/renew my SMU Alumni Association membership online?

2. How do I apply for/renew my membership in person at B3, our SMUAA Alumni Bistro?

3. Can I mail in my SMUAA membership application?

4. What are the types of memberships that SMUAA offers?

5. What are the privileges of SMUAA Memberships?

6. What are the privileges of the membership add-ons?
- SMU Gymnasium & Swimming Pool Access
- SMU Library Borrowing Privileges
- SMU Carpark Preferential Parking Rates

7. Can I apply for membership add-ons at a later period after signing up for an Ordinary Membership?

8. What are the accepted modes of payment for membership sign-ups?

9. What are the photograph submission requirements for the membership card?

10. I have applied for SMUAA membership with Gymnasium and Swimming Pool/Library add-on. Can I gain access to the gym/pool or library in the interim?

11. Is the SMUAA membership fee refundable or transferable after I have made payment?

12. When will I receive my membership package?

13. How do I check the processing status of my membership application? 

14. Can I request for self-collection of my membership package?

15. Can I authorise someone else to collect my membership package on my behalf?

16. What is the validity of my SMUAA membership?

17. How do I check the expiry date of my membership?

18. How will I know when my membership is due for renewal?

19. Can I renew my membership before the expiry date?

20. How do I get a card replacement if I misplaced my membership card?

21. Where do I find out more information on the rental of SMU Facilities?

22. Does my SMUAA membership allow access to SMU Labs (old MPH Building) and the new study spaces on ground level and Basement 1 of the SOE/SOSS building?

23. Will SMUAA compensate me for injuries/missing properties while using the SMU Facilities as a current member of the SMUAA?


1. How do I apply for/renew my SMU Alumni Association membership online?

There are currently two types of memberships accorded by SMU Alumni Association.
Ordinary Membership
- Applicable for all graduates of SMU
Associate Membership
- Please visit link to find out more on your eligibility

Ordinary Membership application
Please select "Join Now" on the SMUAA website at www.smuaa.org.sg. No log-in is required.

Alternatively, you may apply at SMUAA's Membership Office:
The ALcove
School of Information Systems
Basement Concourse, #B1-62

Associate Membership application
Please contact hello@smuaa.org.sg to apply.

2. How do I apply for/renew my membership in person at B3, our SMUAA Alumni Bistro?

You can apply for membership at the SMUAA Membership Office in The ALcove, our Alumni Space, from Monday to Friday (excluding public holidays), between 10am to 9pm. All membership services are provided and you can apply for your membership packages while enjoying gastronomic delights at attractive discounts.

SMUAA Membership Office:
The ALcove
School of Information Systems
Basement Concourse, #B1-62

3. Can I mail in my SMUAA membership application?

Yes, please mail your application to the SMUAA Membership Office:
SMU Alumni Association
80 Stamford Road
SMU Concourse, #B1-62
School of Information Systems
Singapore 178902

4. What are the types of memberships that SMUAA offers?

There are currently two types of memberships accorded by SMUAA.
1. Ordinary Membership - Applicable for all graduates of SMU
2. Associate Membership - Please visit this link to find out more on your eligibility

SMUAA's Ordinary Membership offers a basic plan where members can purchase add-ons according to their needs.
a) Basic Membership - $60
b) Basic Membership ($60) with any combination of the following add-ons*

- Gymnasium & Swimming Pool Add-on ($280)
- SMU Libraries (Li Ka Shing & Kwa Geok Choo Law Library) Add-on ($150)
- SMU Carpark Preferential Parking Rates (30% discount) Add-on ($60)
*A basic Ordinary Membership is mandatory in order to purchase add-ons.
Membership Add-ons is available only for Ordinary Members.


For more information on the membership packages, please email us at hello@smuaa.org.sg or contact the membership office from 10am to 6pm, Monday to Friday except public holidays.

5. What are the privileges of SMUAA Memberships?

The list of privileges for Ordinary Members may be found here.
The list of privileges for Associate Members may be found on the Associate Membership page.

6. What are the privileges of the membership add-ons?

Membership add-ons are available only to Ordinary Members.
Ordinary Members who wish to use the following SMU facilities can purchase any combination of the add-ons together with the basic Ordinary Membership plan.

Available membership add-ons:
A) SMU Gymnasium & Swimming Pool Add-on
B) SMU Libraries Borrowing Privileges Add-on
C) SMU Carpark Preferential Parking Rates

A) SMU GYMNASIUM & SWIMMING POOL ADD-ON ($280)
Access to SMU Gymnasium and Swimming Pool during operating hours.

SMU Gymnasium
  • Use of towel is required
  • Equipped with shower rooms and lockers
  • Your SMUAA Gold Card is required for access
  • The SMU Gym is located in the Basement Concourse of School of Information Systems
  • Operating hours
    Monday to Friday: 7 AM - 10 PM
    Saturday: 7 AM - 6 PM
    Closed on Sundays and public holidays

    SMU Swimming Pool:
  • Equipped with shower rooms and lockers
  • Your Gold Card card is required to access the swimming pool
  • SMU Swimming Pool is located on Level 6 of SMU Administration Building
  • Operating hours:
    Monday: 11 AM - 10 PM
    Tuesday to Friday: 7 am to 8 pm
    Closed on weekends and public holidays

    B) SMU LIBRARIES ADD ON ($150)
    In addition to Library access* granted to ALL members of SMUAA, members with the SMU Libraries add-on enjoy access to library borrowing privileges.

    For Library opening hours, please visit: https://library.smu.edu.sg/opening-hours

    Benefits:
  • On-site access electronic resources
  • Borrow up to a maximum of 6 books at a time from the Lending Collection
  • Items borrowed may be renewed once
  • Course Reserve materials are available upon request at the Library's Help Desk
  • Course Reserve materials are available for a 3-hour maximum on-site loan
  • Access to select online databases#
  • Photocopy machines are available for use

    #SMUAA members do not have full-access to SMU's library database.
    #SMU Library online database is only available to alumni on-site except business databases.


    *Access for SMUAA members is limited to the main part of the Libraries. There is no access to the 24/7 Learning Commons beyond the Libraries operating hours via the dedicated side entrance (small bridge). Areas within library that are secured with electromagnetic lock are not accessible to members; which include:
  • Project Rooms
  • PG Lounges (Level 5),
  • Quiet Area (Level 5), and
  • Investment Studio (Level 3)

  • For more details on library privileges, please visit: https://library.smu.edu.sg/services/alumni

    C) Preferential Parking Rates ($60)
    30% off public parking rates
  • Available at LKCSB building (50 Stamford Road) from 6AM-11:59PM

    We will need the following details in order to activate your car parking privileges:
  • IU number
  • Car plate number 
  • Car model 
    Kindly fill in and upload the application form for parking as found on the member registration page when you select the relevant add-on.

    Please note that the processing time for the parking privilege reflected in the registration form does not include the additional 5 working days required by SMUAA.


  • 7. Can I apply for membership add-ons at a later period after signing up for an Ordinary Membership?

    Applying for add-on privileges at a later period will require you to top up for the additional months that you would be a member for and an additional $5 administrative fee.

    Please email hello@smuaa.org.sg to indicate your preferred add-ons.

    Example:
    Miss Tan signed up for Ordinary Membership ($60) in Jan 2017 which will expire in Jan 2018.
    However, in March 2017, she decided that she wanted the gym add-on ($280).
    SMUAA will then process a new card for her that will expire in March 2018.
    That will require her to pay $280 + $10 (top up for the 2 additional months) + $5 (administrative fee).

    How the additional months are calculated:
    $60/year for Ordinary Membership.
    $60/12 months = $5
    Additonal 2 months = $5 x 2 = $10


    8. What are the accepted modes of payment for membership sign-ups?

    (i) Online application
  • Debit/credit card details with Visa/Mastercard feature only.
    AMEX is not accepted.

    (ii) Membership office at The ALcove, #B1-62
  • Cash
  • Debit/credit card details with Visa/Mastercard feature only. AMEX is not accepted.
    Please fill in the hardcopy form found in the bistro.

    (iii) Cheque (By mail)
  • Crossed cheque made payable to ‘Singapore Management University Alumni Association’
    Please fill in the hardcopy form found in the bistro.

    *Kindly indicate Membership Type_Name_NRIC__Contact at the back of your cheque and send to the SMUAA Membership Office
    SMU Alumni Association
    80 Stamford Road
    SMU Concourse, #B1-62
    School of Information Systems
    Singapore 178902

  • 9. What are the photograph submission requirements for the membership card?

    (a) Online applications:
    Please upload a softcopy of your passport sized photo to the online application form with the file named as Name_NRIC.
    Photograph requirement: JPEG format and resolution between 60kb to 100kb.

    OR

    (b) Hard copy applications:
    Email your photograph with the file named as Name_NRIC within 24 hours to hello@smuaa.org.sg. Kindly name the email subject line as "Photo submission_(Name)_(NRIC)"

    The "NO PHOTO" option will be used by default if there is no photograph submission within 24 hours of application.


    10. I have applied for SMUAA membership with Gymnasium and Swimming Pool/Library Add-on. Can I gain access to the gym/pool or library in the interim?

    You may request an authorization letter for entry to the above facilities (except for preferential parking rates) whilst your membership being processed.

    Please email hello@smuaa.org.sg with the request and include a softcopy of the receipt.

    11. Is the SMUAA membership fee refundable or transferable after I have made payment?

    The SMUAA membership is non-transferable and the fee is non-refundable.

    12. When will I receive my membership package?

    Please allow a processing period of 18 working days upon successful application and payment received. An email will be sent out notifying members when the card is ready for collection.

    For example:
    Date of membership application: 5 Oct
    Estimated date to receive membership package: 31 Oct (Upon successful application and payment received)

    Do note that the processing time for peak periods (July, August, October) will be four working weeks due to high volumes of applications.
    You may contact hello@smuaa.org.sg or +65 81685981 to check the processing status of your membership application.

    13. How do I check the processing status of my membership application?

    Upon application, your membership will take 18 working days to process. Should you still wish to check on your status or have any queries, please contact us at hello@smuaa.org.sg or +65 81685981.

    14. Can I request for self-collection of my membership package?

    Yes! Self-collection of your membership package in the Alumni Bistro is by default and advised. You may collect it at the Membership Office in the alumni space, The ALcove, #B1-62, (opposite Big Steps).

    We will send you a notifcation email once collection is ready.

    15. Can I authorise someone else to collect my membership package on my behalf?

    Yes, you can. Please indicate this in the email notifying you of your card collection. You will be required to submit a proxy authorisation form.

    16. What is the validity of my SMUAA membership?

    All SMUAA memberships have a one-year validity.

    There is also an auto-renewal option where you enjoy 15% off your total SMUAA membership fee for the first two years. The SMUAA membership fee is deducted automatically on the first day of the new membership year. Please click here for more information on auto-renewal subscription.

    We regret to inform that extension or temporarily freezing of your membership is not allowed. Membership packages are valid for one continuous year / period.

    17. How do I check the expiry date of my membership?

    The expiry date of your membership is printed at the right corner on the back of your card.
    Your membership will end on the last day of the following year of the month of application.

    For example:
    Date of membership application: 5 Oct 2017
    Membership Expiry: 31 Oct 2018

    Alternatively, you may send in a request to check with SMUAA at hello@smuaa.org.sg with your name and IC Number.

    18. How will I know when my membership is due for renewal?

    You will receive a reminder email containing a link (1-2 months before your membership expires) prompting you to renew your membership with SMUAA. Alternatively, you can check the expiry date that is printed at the back of your membership card.

    You may reapply online as early as 4 weeks before expiry.

    19. Can I renew my membership before the expiry date?

    This is applicable if you are renewing the same membership plan as the current plan. We will be able to extend the expiry date of the following year to the same period as your last membership.

    If the new membership plan differs from the current plan, the new plan will supercede the old plan. The new membership expiry will also supercede the current expiry date.

    20. How do I get a card replacement if I misplaced my membership card?

    Please select "Renewal" on the SMUAA membership application form, or email hello@smuaa.org.sg for the card replacement form. Your new card will be ready in 18 working days.

    Do note that there is a card replacement fee of $35.

    21. Where do I find out more information on the rental of SMU Facilities?

    Existing SMUAA Members enjoy 20% discount on rental of SMU Facilities (for personal use only) ranging from seminar rooms to conference halls.

    For more information on facility rates, please contact the Leasing Business Unit.


    22. Does my SMUAA membership allow access to SMU Labs (old MPH Building) and the new study spaces such as those on the ground level and basement 1 of the SOE/SOSS building?

    SMU Labs (old MPH Building), the new study spaces such as those on the ground level and basement 1 of the SOE building are not available to SMUAA members.

    23. Will SMUAA compensate me for injuries/missing properties while using the SMU Facilities as a current member of the SMUAA?

    SMUAA does not assume responsibilities and claims with respect to any damage to the members’ property or injury which members may suffer when using SMU facilities (including but not limited to the parking and sports facilities). The member fully accepts that he/she is solely responsible for him/herself and his/her properties at all times when on the premises and understand that NO amount of instruction, precaution, and supervision will totally eliminate all risk of serious, catastrophic illness or fatal injury.