FAQ

 

1. I am an SMU Alumnus. How do I sign up/renew for SMU Alumni Association membership online?

2. How do I sign up/renew my membership in person at the Alumni Bistro?

3. What is the validity of my SMUAA membership?

4. How do I check my membership expiry date?

5. When will I receive my membership package?

6. Can I request for self collection of my membership card at the Alumni Bistro B3: Burger Beer Bistro?

7. What are the types of membership plans does SMUAA offer?

8. What are the privileges of a Basic Membership Plan and privileges of Additional Add-ons?
     - Gymnasium and Swimming Add-on
     - SMU Libraries Add-on (Li Ka Shing Library and Kwa Geok Choo Library)
     - SMU Car Parking Add-On

9. Can I apply membership add-on privileges on a later period after signing up basic membership?

10. What modes do you accept for membership payment?

11. Can I mail in my SMUAA membership application?

12. What are the requirements to submit photograph for the membership card?

13. How will I know when I will need to renew my membership?

14. Can I renew my membership before the expiry date?

15. How do I get a card replacement if I have lost my membership card?

16. Can I authorize another person to collect my membership package from your office?

17. I have applied for SMUAA membership with Gymnasium and Swimming Pool/Library Add-on privileges. Can I gain access to the gym/pool or library in the interim?

18. Is the SMUAA membership fee refundable or transferable after I have made payment?

19. Where do I find out more information on the rental of SMU Facilities?

20. Does my SMUAA membership allows access to SMU Labs (old MPH Building) and the new study spaces on ground level and basement 1 of the SOE building?

21. Will SMUAA compensate me for injuries/missing properties while using the SMU Facilities as a current member of the SMUAA?


1. I am an SMU Alumnus. How do I sign up/renew for SMU Alumni Association membership online?
Please sign up online at www.smuaa.org.sg by selecting "JOIN NOW". No log-in is required.


2. How do I sign up/renew my membership in person at the Alumni Bistro?
You can sign up for your membership from Monday to Friday (except Public Holidays) from 10am to 9pm at our Alumni Bistro B3: Burger Beer Bistro (SIS Basement Concourse, B1-61, beside Big Steps). It is now a one-stop shop for all membership services where you can apply for your membership packages while enjoy gastronomic delights at attractive discounts.

For more information on the membership packages, please email us at hello@smuaa.org.sg or contact the membership office (located in Alumni Bistro) from 10am to 6pm, Monday to Friday except Public Holidays and weekends.


3. What is the validity of my SMUAA membership?
You can select either a one year SMUAA membership or subscribe to two years auto renewal membership. For auto renewal membership, you get to enjoy 15% off your total SMUAA membership fee for the first year and another 15% off total second year SMUAA membership fee (Deducted automatically on the 2nd year due date). Please "Click here" for more information on Auto-renewal subscription.


4. How do I check my membership expiry date?
You can check the expiry date that is printed at the back of your membership card.
Eg 31102017 is decoded as expiry on 31 Oct 2017

Your membership will always end on the last day of the month of the following year upon successful processing of your membership application. If you have applied for your membership online, please check the card status "HERE".


5. When will I receive my membership package?
Please allow 3 weeks processing period upon successful application and payment received.
For example:
Date of membership application - 10th Oct
Estimated Start date of membership - 1st Nov
Estimated Date to receive membership package – 31st Oct (Upon successful application and payment received)

For high volumes of applications during peak periods (July, August, October), the processing period will be approximately 4 working weeks.


6. Can I request for self collection of my membership card at the Alumni Bistro B3: Burger Beer Bistro?
Yes. Self-collection of your membership package in the Alumni Bistro is adviced. Our location is at (SIS Basement Concourse, B1-61, beside Big Steps).

We will send you a notifcation email once it is ready for self-collection.

If you would like the membership package to be mailed, you can request it by emailing us at hello@smuaa.org.sg (for online applications) or indicate in the hardcopy application form.


7. What are the types of membership plans does SMUAA offer?
SMUAA offers a basic membership plan where members can top up additional fee to use SMU facilities such as Gymnasium & Pool, Libraries (SMU Li Ka Shing and Kwa Geok Choo Library) or car parking (30% discount).
a) Basic Membership
b) Basic Membership with any combination of the following add-on privileges*

- Gymnasium & Pool Add-on
- SMU Libraries (Li Ka Shing and Kwa Geok Choo Library) Add-on
- SMU Car Parking Add-on

* A basic membership plan is mandatory in order to purchase add-ons.


8. What are the privileges of a Basic Membership Plan and privileges of Additional Add-ons?
Basic Membership Privileges
- Access to turnstiles entry to SMU respective schools (common areas) and main entrance of the SMU Libraries
- No access to SMU Labs (old MPH Building), the GSR rooms in common areas of the schools and 24/7 Learning Commons in the SMU Libraries. Areas within library, that are secured with electromagnetic lock, are not accessible to members; and these includes
                - Project Rooms
                - PG Lounges (Level 5),
                - Quiet Area (Level 5), and
                - Investment Studio (Level 3)

Members who wish to use the following SMU facilities can purchase any combination of the add-ons together with the Basic Membership plan. Click links for more information.

A) Gymnasium and Swimming Pool Add-on Privilege ($280)
Gym Operating Hours:
Mon to Fri, 7 am to 10 pm
Sat, 7 am to 6 pm
Closed on Sunday and public holidays

Swimming Pool Operating Hours:
Monday: 11 am to 10 pm
Tuesday to Friday: 7 am to 8 pm
Closed on Sat, Sun and public holidays
(Equipped with Sauna Room, lockers and shower rooms)


B) SMU Libraries Add-on Privilege ($150)
Benefits:
On-site Access to Electronic Resources
May borrow up to a maximum of 6 books at a time from the Lending Collection.
Items borrowed may be renewed once.
Course Reserve materials are available upon request at the Library's Help Desk.
Course Reserve materials are only available for a 3-hour maximum on-site loan. Photocopy machines are also available for use.
For more details on library privileges, please visit:
https://library.smu.edu.sg/services/alumni

SMUAA members do not have full-access to SMU's library database. Please visit: HERE for the list of accessible Library Databases

For Library Opening Hours, please visit: https://library.smu.edu.sg/opening-hours
Access for SMUAA members is limited to the main part of the Libraries. There is no access to the 24/7 Learning Commons beyond the Libraries operating hours via the dedicated side entrance (small bridge).

In summary:
SMUAA members with the (gold) card can access the turnstiles at the main entrance of library.
Areas within library, that are secured with electromagnetic lock, are not accessible to members; and these includes
                - Project Rooms
                - PG Lounges (Level 5),
                - Quiet Area (Level 5), and
                - Investment Studio (Level 3)


C) Preferential Parking Rates Add-on Privilege ($60)
Benefits:
Preferential parking rates are separate discounted parking rates (30% off public parking fee) charged in addition to the annual fee of $60. Parking is only applicable at LKCSB building (50 Stamford Road). Refer HERE for SMU carpark public parking rates.

Kindly contact hello@smuaa.org.sg to request for the car parking form upon successful payment. We will need the following details in order to activate your car parking privileges.

IU No.
Car plate no.
Car model


9. Can I apply membership add-on privileges on a later period after signing up basic membership?

Applying for add-on privileges on a later period will require you to top up for the additional months that you would be a member for and a $5 admin charge.

Example:
Miss Tan signed up for Ordinary membership ($60) in Jan 2017 which will expire in Jan 2018.
However, in March 2017, she decided that she wanted the gym add-on($280).
SMUAA will then process a new card for her that will expire in March 2018.
That will require her to pay $280 + $10 (top up for the 2 additional months) + $5 (admin fee).

How the additional months is calculated:
$60/year for Ordinary membership.
$60/12 months = $5
Additonal 2 months = $5 x 2 = $10


10. What modes do you accept for membership payment?

Online application
Debit/credit card details with Visa/Mastercard feature only. AMEX is not accepted.

Alumni Bistro B3: Burger Beer Bistro
Debit/credit card details with Visa/Mastercard feature only. AMEX is not accepted.


Cheque (By mail)
Crossed cheque made payable to ‘Singapore Management University Alumni Association’

Kindly indicate Membership_Name_NRIC__Contact at the back of your cheque and send to

SMU Alumni Association
80 Stamford Road
SMU Concourse, #B1-61
School of Information Systems
Singapore 178902


11. Can I mail in my SMUAA membership application?
Please mail your application to the following address:

SMU Alumni Association
80 Stamford Road
SMU Concourse, #B1-61
School of Information Systems
Singapore 178902


12. What are the requirements to submit photograph for the membership card?
Please upload a softcopy of your passport sized photo upon sign up and indicate your Name and NRIC as the file name for processing of your membership card.
Photograph requirement: JPEG format and resolution between 80kb to 100kb.

The matriculation photograph will be used by default if there is no photograph submission to hello@smuaa.org.sg within 24 hours of application.


13. How will I know when I will need to renew my membership?
You will receive a reminder email which contains a link for you to sign up your renewal interest (2 to 4 weeks before your membership expires). Alternatively, you can check the expiry date that is printed at the back of your membership card and you can apply online as early as 4 weeks before expiration.


14. Can I renew my membership before the expiry date?
This is applicable if you are renewing the same membership plan as per the current plan. We will be able to extend the expiry date of the following year to the same period as your last membership.

If the new membership plan differs from the current plan, the new plan will supercede the old plan. The new membership expiry will supercede the current expiry date.


15. How do I get a card replacement if I have lost my membership card?
There is a card replacement fee of $35. Please email to hello@smuaa.org.sg for the card replacement form. Your new card will be sent to you in 3 weeks time.


16. Can I authorize another person to collect my membership package from your office or the Alumni Bistro B3:Burger Beer Bistro?
Yes you can. The authorised personal has to show the authorization email to the Bistro counter staff upon collection (send to hello@smuaa.org.sg and cc authorised personal).


17. I have applied for SMUAA membership with Gymnasium and Swimming Pool/Library Add-on privileges. Can I gain access to the gym/pool or library in the interim?
We can issue you with an authorization letter for entry to the above add-ons (except for car parking) whilst your membership card is in the midst of processing. Please email to hello@smuaa.org.sg for the above request with a softcopy of the receipt.


18. Is the SMUAA membership fee refundable or transferable after I have made payment?
The SMUAA membership is non-transferable and the fee is non-refundable at the point of application.


19. Where do I find out more information on the rental of SMU Facilities?
Existing SMUAA Members enjoy 20% discount on rental of SMU Facilities (for personal use only) ranging from seminar rooms to conference halls. For more information on facility rates, please contact the Leasing Business Unit.


20. Does my SMUAA membership allows access to SMU Labs (old MPH Building) and the new study spaces on ground level and basement 1 of the SOE building?
SMU Labs (old MPH Building), the new study spaces on ground level and basement 1 of the SOE building are not available to SMUAA members.


21. Will SMUAA compensate me for injuries/missing properties while using the SMU Facilities as a current member of the SMUAA?
SMUAA does not assume responsibilities and claims in respect of any damage to the members’ property or injury which members may suffer, when using SMU facilities (including but not limited to the parking and sports facilities). The member fully accept that he/she is solely responsible for him/herself and his/her properties at all times when on the premises and understand that NO amount of instruction, precaution, and supervision will totally eliminate all risk of serious, catastrophic, or fatal injury or illness.